MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
What is MyChart for iPhone or Android?
Who do I contact if I have further questions?
Your Child's Medical Record
How do I request copies of my medical records using MyChart?
When can I see my child's test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my child's health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my child's personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart. What happened?
What do I need to use MyChart?
My access code does not work. What should I do?
Is my access code my user ID?

What is MyChart?

MyChart offers parents personalized and secure on-line access to portions of their child's medical records. It enables you to securely use the Internet to help manage and receive information about your child's health. With MyChart, you can:

  • Request medical appointments.
  • View your child's health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients and their families.

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How do I sign up?

Parents who wish to participate will be issued a MyChart activation code during their doctor's office visit. This code will enable you to login and create your own user ID and password. If you have not been issued an activation code, you may ask your doctor's office for one during your next visit.

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What is MyChart for iPhone or Android?

MyChart for iPhone or Android includes many of the core features available in the Web-based version. We plan to make additional features available in future releases. The modern user interface was designed specifically for use on the Apple iPhone, iPod touch, iPad, and Android smartphones. With MyChart for iPhone or Android, you can:

  • View your child’s test result values and standard ranges for each result.
  • Create new medical advice request messages using the Get Medical Advice feature. You can also view, delete or reply to messages in your Inbox.
  • View upcoming appointments, confirm or cancel them, and view clinic information, such as the phone number and driving directions. You can also view the After Visit Summary for past appointments, excluding any discharge attachments.
  • View information in your child’s health summary, including medications, allergies, immunizations and current health issues.

Users with proxy access can view all of the features above for patients to whom they have access. They can also customize the photo and background color that appears for each family member.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@rchsd.org, or you can call the Rady Children's Service Desk at 877-902-4278.

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How do I request copies of my medical records using MyChart?

After logging into MyChart click on the Request Medical Records button in the center of the page. An electronic form will come up which you may then fill out with the specifics for your request and then click the Submit button at the bottom of the form to send your request to our Health Information Department. They will respond to your request within 14 business days.

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When can I see my test results in MyChart?

Your child's test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my child's health information on MyChart is not correct, what should I do?

MyChart information comes directly from your child's electronic medical record at the doctor's office. Ask your doctor to correct any inaccurate information at your child's next office visit. Your child's health information is reviewed and updated in their electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 business days. Please note that MyChart should not be used for urgent situations. Please contact your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member.

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Can I ask questions regarding a family member from my MyChart account?

Yes, using Proxy access.

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Can my spouse and I share one MyChart account?

No - due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his or her own MyChart account.

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I forgot my password. What should I do?

You may click the "Forgot Password?" link on the sign-in page to reset your password online. You may also contact the Rady Children's Service Desk at 877-902-4278 to request a new, secure password.

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Can you send me a new access code if I have lost it, let it expire or did not receive it?

Contact your doctor's office.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your child's health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by Rady Children's Hospital-San Diego and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold, leased or otherwise distributed. Review the Rady Children's Hospital Privacy Policy for further details.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your child's information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@rchsd.org or you can call the Rady Children's Service Desk at 877-902-4278.

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Is my access code my user ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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