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Terms and Conditions of Use

Consent to Participate

By accessing or using MyChart at Rady Children's, you are consenting to participate in the MyChart at Rady Children's program. By clicking the Accept button, you are verifying that you have the right to access this information, granted to you by the clinic. If you feel that you've received this access in error, please contact the clinic. You can choose not to participate by clicking "Decline" below. Your decision whether or not to participate will not affect your current or future relationship with your physicians, Affiliated Providers, or Rady Children's. If you decide to participate, you are free to withdraw at any time without affecting those relationships. We reserve the right to revoke access at any time for any reason.


The following terminology applies to these Terms and Conditions. "You" and "Your" refers to you, the person accessing MyChart at Rady Children's and accepting these Terms and Conditions. "Rady Children's", "Rady Children's Hospital - San Diego", "RCHSD, "We", "Us and "Our" refers to Rady Children's Hospital, the host of MyChart at Rady Children's. "Affiliated Providers" refers to physicians or other providers who have agreed to participate in providing information to MyChart at Rady Children's. "Patient" or "Patients" refer to patients, minor patient's parents, patient's guardians or the patient's other legally authorized representative.

User Responsibilities

By accessing or using MyChart at Rady Children's, you accept and agree to be bound by these Terms and Conditions, our Website Policy, and Website Disclaimer. Please read this information carefully before accessing or using MyChart at Rady Children's. It is important to review this information periodically as we may modify them at any time, and you agree that such modifications are effective and binding upon you immediately upon posting of the modified version. By continuing to access or use MyChart at Rady Children's, you are deemed to have read and agreed to any modifications to this information. You agree that MyChart at Rady Children's is a communication service offered as a convenience to patients of Rady Children's and Affiliated Providers. You understand that it provides online access to portions of your/your child's electronic health record and that you are solely responsible for any use, sharing, dissemination or disclosure of MyChart content that you intentionally or unintentionally communicate to others. You are solely responsible for the security of your User ID and Password. You understand that email messages sent using MyChart at Rady Children's will be routed to the appropriate departments at RCHSD and/or its Affiliated Providers, as necessary, and staff and employees of Rady Children's and/or it Affiliated Providers, other than your/your child's most recent healthcare provider, may be involved in responding to your message. Therefore, the use of MyChart at Rady Children's may not be appropriate if there is sensitive information that you would only wish to discuss directly with your/your child's provider.

Discontinuing Use of MyChart at Rady Children's

You can discontinue your use of MyChart at Rady Children's at any time by contacting the Rady Children's Service Desk at or call 1-877-902-4278. We reserve the right, at our sole discretion, to discontinue your use of the MyChart at Rady Children's Hospital service at any time and for any reason.

Privacy Statement

Rady Children's ad our Affiliated Providers have in place policies and procedures regarding access to medical records by staff and employees and have outlined the circumstances under which your/your child's medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard the privacy of your/your child's health information. Staff and employees are educated in confidentiality policies and the appropriate use of health information. A patient's health information is held in strictest confidence. For more information regarding how RCHSD may use and share patient information please refer to our Joint Notice of Privacy Practices.

Your/Your Child's Medical Record

As we provide your/your child's health care, we are required to maintain documentation of your/your child's medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. You understand that you will receive email messages to notify you of test results and other communications provided via MyChart at Rady Children's. You understand that not all of your/your child's electronic health record may appear on your/your child's MyChart at Rady Children's. Posting of information to MyChart at Rady Children's is at the discretion of RCHSD and the Affiliated Providers. Messages you send via MyChart at Rady Children's may be made part of your /your child's permanent health record and may be used at the discretion of the physician or support staff. Once your communication is made part of your/your child's record, it will be accessible to current and future staff and employees of Rady Children's and Affiliated Providers who are involved with your/your child's care. All Rady Children's generated electronic health record content is subject to all state and federal laws and regulations governing the security, privacy and confidentiality of health information.

Access to Your/Your Child's Complete Medical Record

If you would like to obtain a complete copy of your/your child's medical record, that may be accomplished by contacting the Health Information Department at Rady Children's Hospital - San Diego or the Affiliated Provider responsible for your/your child's care. You may also request your/your child’s medical records directly through MyChart. Records that are not protected by laws or regulations will be provided to you at a reasonable charge.


MyChart at Rady Children's should never be used for urgent matters. Delays can occur based upon volume, availability of staff and the complexity of the patient's condition. FOR URGENT MEDICAL MATTERS, CALL 911 OR YOUR LOCAL EMERGENCY SERVICES PROVIDER. If your/your child's physician is out of the office or unavailable to respond, messages sent via MyChart at Rady Children's may be routed to other authorized caregivers within Rady Children's and/or its Affiliated Providers in order to facilitate a timely response to your message. A proxy of a MyChart patient should allow at least three (3) business days for a response. All communications between you and your Rady Children's health care team and Affiliated Providers using MyChart are carried over a secure, encrypted connection directly into the electronic health record. While you will receive Internet e-mail messages notifying you of new messages in your MyChart at Rady Children's Inbox, these e-mails will not contain any confidential medical information. You will need to log directly into the secure MyChart at Rady Children's to view your/your child's medical information. Furthermore, with respect to any electronic communications which you send, we are only able to respond to such communications based on the information you provide. If there is insufficient information provided, we may be unable to provide accurate and reliable responses.

User ID and Password

It is your responsibility to keep your MyChart at Rady Children's User ID and Password in a secure location and completely confidential. Anyone with access to your MyChart at Rady Children's User ID and Password will be able to view your/your child's medical information and communicate with your/your child's health care team as if that person were you. It is your responsibility to prevent disclosure of your temporary access code and password and your User ID and Password. If you feel your User ID and/or Password has been compromised, you must change your password and password hint. Rady Children's and its Affiliated Providers will not be liable for any harm and/or damages that may result from your failure to keep your User ID and Password secure. You can change your password and password hint online at any time.

Copyright and Trademarks

All content included on the Rady Children's and Affiliated Provider Web sites, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form, are protected by United States, California and international copyright law and conventions. The Content includes both Content owned or controlled by Rady Children's and Content owned or controlled by third parties and licensed to Rady Children's. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of Rady Children's and/or its Affiliated Providers.

Site Access and Licenses

Rady Children's grants a limited license to each user to make personal use only of MyChart at Rady Children's and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the MyChart® application and the associated services, making any derivative of MyChart at Rady Children's or the associated services, the collection and use of user email addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever.


This Website uses encryption software to enhance the security of the information contained in our system. However, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using MyChart at Rady Children's, information will be transmitted over a medium that is beyond the control of Rady Children's. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by us, your/your child's medical information will be treated as confidential and given the same protection that all other medical records are given.

Mo Warranties

MyChart AT RADY CHILDREN'S AND ALL OTHER WEB SITES HOSTED BY RADY CHILDREN'S AND THE CONTENT ARE PROVIDED BY RADY CHILDREN'S ON AN "AS IS" BASIS. RADY CHILDREN'S MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF MyCHART AT RADY CHILDREN'S, OR THE CONTENT, PRODUCTS AND/OR SERVICES INCLUDED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RADY CHILDREN'S DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR INFRINGEMENT. MyChart at Rady Children's may not be available to you at all times due to system failures, procedures, maintenance or other causes beyond the control of Rady Children's. Access to MyChart at Rady Children's is provided as a courtesy to our patients and their legally authorized representatives and is provides on an "as-is, as available" basis. Rady Children's does not guarantee that you will be able to use MyChart at Rady Children's at any particular time. Rady Children's makes no warranties that MyChart at Rady Children's represents a full and complete medical record. During times when MyChart at Rady Children's is unavailable, other communication methods (e.g., telephone) should be used to access your health care provider or medical record.

Limitation of Liability

YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY OTHER USER OF MyChart at Rady Children's FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, LOSS OF REVENUE OR BUSINESS OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO MyChart at Rady Children's, OR SITES ACCESSED THROUGH MyChart at Rady Children's, AND/OR CONTENT OR INFORMATION PROVIDED ON OR THROUGH MyChart at Rady Children's. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH MyChart at Rady Children's IS TO STOP USING IT. By downloading or viewing the information on MyChart at Rady Children's, you agree to indemnify Rady Children's and any of our parent or subsidiary companies or organizations, our Affiliated Providers and any of our respective successors, assigns or licensees, together with any of their respective officers, directors and employees, against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to your use of MyChart at Rady Children's or the information contained therein, or any breach or violation of these Terms and Conditions. Some of the material on MyChart at Rady Children's is provided by third parties, such as lab results provided by your lab service provider or health information provided by your physician or other provider, and Rady Children's shall not be held responsible for any such third-party material. Rady Children's disclaims any responsibility for or liability related to such third-party material. MyChart may offer links to related medical Websites not managed by Rady Children's Hospital-San Diego. These Web site link(s) are for patient or proxy informational purposes only. We do not endorse and we have not verified the accuracy of the information in/on these Web sites, and you should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis. Any questions, complaints or claims related to any product should be directed to the appropriate third party.

Proxy Access

Due to state and Federal law, certain categories of medical information for children may not be viewed without consent from the child. Proxy access will display limited information for patients when they become 12 years of age. Complete (for patients less than 12 years of age) and partial (for patients more than 12 years of age) Proxy access will be granted only to individuals with parental rights or legal guardianship for a patient.


You expressly and irrevocably agree that exclusive jurisdiction for any dispute with Rady Children's , or in any way relating to your use of MyChart at Rady Children's resides within the jurisdiction of the courts of San Diego County, California, and you further agree and expressly consent to the exercise of personal jurisdiction in San Diego County in connection with any such dispute including any claim involving Rady Children's, its parent corporation, affiliates, subsidiaries, its Affiliated Providers, employees, contractors, officers, directors, telecommunication providers, and content providers. You agree that any legal proceeding against Rady Children's and/or its Affiliated Providers related to MyChart at Rady Children's shall be filed and tried only in the Superior Court of the County of San Diego, California, United States of America. These Terms and Conditions are governed by the laws of the State of California, without respect to its conflict of laws or choice of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having jurisdiction, then the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Rady Children's may modify these Terms and Conditions at any time.

By clicking the "Accept" button below, you are using an electronic signature to agree to the terms and conditions set forth above.